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Electronic Licensing System (ELS) Frequently Asked Questions (FAQ’s)

Updated 1/29/2018

Q: Why is ODFW implementing a new ELS?

A: A new system is expected to create a better experience and be more efficient for license agents, customers, and ODFW. We expect the new system to be more intuitive and user friendly in navigating through the screens and products offered.

Q: What are the anticipated changes to agents selling licenses?

A: Until a solution is selected through the State’s procurement process it is unknown the specifics of changes to the Electronic Licensing System.  ODFW issued a Request for Proposal in December of 2017 and is currently evaluating proposals.  Once a vendor is selected, ODFW will be sharing information about the new ELS system’s design and functionality to help prepare users and Agents for any changes to how recreational licenses are bought and sold.  It is ODFW’s goal to have the system in place by December 1, 2018 (in time to support sales for the 2019 licensing year).  No changes are planned to the current point-of-sale (POS) system, which will remain in place until the implementation of the new solution is complete. 

Q: Will the new licensing system require new point of sale equipment and if so, what do we do with the old equipment?

A: Equipment requirements to support Agent license sales will be dependent on the solution and vendor selected. The current equipment supporting the existing POS system will be in place until the implementation of the new solution.   If the new solution requires a change in equipment, ODFW will work with Agents to arrange for the return of current equipment as we near the change over to the new ELS.

Q: Will training be provided for the new solution?

A: Yes. We expect there to be several options to attain training for the new licensing system such as online resources, videos, and printed materials. We want Agents to have the knowledge they need to successfully support customers in a timely and efficient way.

Q: When will the new system be in place?

A: ODFW is currently in the process of selecting a solution.  Once a solution is selected and a contract is in place, ODFW will be working with the vendor to design and implement the solution with the goal of a December 1, 2018 implementation to support recreational license sales for the 2019 licensing year.

Q: How can agents stay informed on the progress of ODFW’s new Electronic Licensing System?

A: ODFW will be communicating about the progress of the new Electronic Licensing System electronically in two ways: 1) via email correspondence, 2) via the ODFW License Agents webpage (http://dfw.state.or.us/resources/licenses_regs/agents.asp).
Once a solution is selected, ODFW will be communicating monthly to license agents with updates and important information via email as well as posting information to the ODFW License Agent webpage. On this webpage we will post copies of emailed communications, Frequently Asked Questions (FAQ’s) and other information about the status of the ELS project.
License agents were recently asked to update their contact information and provide email addresses. If you didn’t have an opportunity to update your information during that time, you can still do so here

Q: When can I expect more information to be available?

A: ODFW expects to be able to share more information following a contract award, currently planned for late spring 2018.

Q: Who can I contact if I have additional questions?

A: If you have additional questions, please submit them to the ELS project’s email: ELS.project@state.or.us.

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